Surveys and customer feedback are important mechanisms in customer support allowing you to determine customer satisfaction, net promotor score, or if the customer's problem was resolved fully. To determine when a customer has been fully helped and their problem has been resolved, use our Automate API (v2/automate/conversation/uuid/rate) to let Directly know if the conversation was accepted by the customer or if it was rejected. This feedback is delivered to the creator of the automated content for feedback. Authors and Directly can use the feedback to enhance the content of any automated responses.
Updated 9 months ago