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Explore our developer documentation to learn how easy it is to deliver automated and elastic support operations with Directly's platform & APIs.

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Rate Conversations

Know when automated conversations are solving customer problems or when they are providing great customer experiences.

Surveys and customer feedback are important mechanisms in customer support allowing you to determine customer satisfaction, net promotor score, or if the customer's problem was resolved fully. To determine when a customer has been fully helped and their problem has been resolved, use our Automate API (v2/automate/conversation/uuid/rate) to let Directly know if the conversation was accepted by the customer or if it was rejected. This feedback is delivered to the creator of the automated content for feedback. Authors and Directly can use the feedback to enhance the content of any automated responses.

Updated 6 months ago

Rate Conversations


Know when automated conversations are solving customer problems or when they are providing great customer experiences.

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