For customers that are looking for additional content to increase the breadth and depth of their chatbot or virtual agents solution, our Authors write content ready to be served up through automations. Authors, as part of our expert network, are people who know and love the brands they use on a daily basis and are rewarded for created content that is automatically served up in your chatbot solution.

Using Automate API (v2/automate/conversation/start), Directly will provide an automated response given a customer's question. This automated response can be written by Authors or your team inside the Directly Platform.

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Author Written Content

Note that Automated responses written by Authors have the benefit of constant peer reviews through our expert network. Other Authors have the ability to comment, suggest edits, and flag Author content if it is out of date, no longer applies, or is not helpful in answering the intent.