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Explore our developer documentation to learn how easy it is to deliver automated and elastic support operations with Directly's platform & APIs.

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Expert Authored Content

Tap into Directly's expert network of authors to supplement existing chatbot solutions with more content.

For customers that are looking for additional content to increase the breadth and depth of their chatbot or virtual agents solution, our Authors write content ready to be served up through automations. Authors, as part of our expert network, are people who know and love the brands they use on a daily basis and are rewarded for created content that is automatically served up in your chatbot solution.

Using Automate API (v2/automate/conversation/start), Directly will provide an automated response given a customer's question. This automated response can be written by Authors or your team inside the Directly Platform.

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Author Written Content

Note that Automated responses written by Authors have the benefit of constant peer reviews through our expert network. Other Authors have the ability to comment, suggest edits, and flag Author content if it is out of date, no longer applies, or is not helpful in answering the intent.

Updated 4 months ago

Expert Authored Content


Tap into Directly's expert network of authors to supplement existing chatbot solutions with more content.

Suggested Edits are limited on API Reference Pages

You can only suggest edits to Markdown body content, but not to the API spec.